APICS Providence Chapter Job Board: Field Service / Customer Support Director

Date: 1/12/2010
Company: Gabriele & Company
Address: 2 Emery Road
City State Zip: Bedford

Title: Field Service / Customer Support Director
Openings: 1
Location: MA
StartDate:
Salary:

Qualifications: Field Service / Customer Support Director

Client is established and very profitable. Outstripping the competition on price, features and performance demand for their capital equipment continues to grow. Expectations are this company will double in size in the next 24 months and that this departments impact on the bottom line will continue to rise. This client has reached economies of scale that now justify bringing outsourced Field Service inside creating this need for a Director.

This Director will:
Hire and manage a national network of 30+ front line field engineers who provide maintenance on installed equipment.
Oversee the group that installs the complex capital equipment.
Oversee an expanding, worldwide, 24x7 customer support P&L center.
Increase margins and generate more revenue
Create and implement continuous improvement programs
Provide briefings to executive team
Report to the VP of Customer Service


Compulsory QUALIFICATIONS:
BS degree is absolutely mandatory
Recent and comprehensive expertise in managing a Field Service group for complex capital equipment (exclusive of customer service, tech support, call center, etc)
Previous management experience managing 25+ Field Service employees required
Previous P & L experience for at least $5 million service operation
Demonstrated experience in improving metrics for a Field Service group
Previous experience managing third party contracts
Experience with third party telephone support
Use of asset management software
In depth electro-mechanical technical knowledge
Proficient in XL (will be tested)
Adept in metrics(will be tested)
Extremely data driven
30% travel


Large ASSET but not mandatory:
Prior experience with US government contracts

Compensation: base salary into the 100s plus a bonus. Woburn / Waltham MA.
Relocation is available.




- Leslie
Leslie Gabriele
Gabriele & Company
Recruiters for Manufacturing and Materials
www.gabrieleandcompany.com
781-276-7999
leslie@gabrieleandcompany.com
http://www.linkedin.com/in/gabrieleandcompany

Duties:

Contact: leslie
Address:
Phone:
Fax:
E-mail: leslie@gabrieleandcompany.com

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